Apr 2010 — Aug 2013 · FULL CASE

Blin House · Arkhangelsk

Starting point of the HoReCa career while studying: frontline service, standards and daily restaurant discipline.

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CASE AT A GLANCE

Context → execution → operating result

01 · CONTEXT

What the project was

Starting point of the HoReCa career while studying: frontline service, standards and daily restaurant discipline.

02 · EXECUTION

What I personally led

  • Guest service
  • Restaurant standards
  • Daily shift discipline
  • Frontline teamwork
03 · OUTCOME

What changed

  • Received company recognition as Waiter of the Year
ROLE

Waiter

01

Business context

Starting point of the HoReCa career while studying: frontline service, standards and daily restaurant discipline.

02

My scope

This case separates my personal scope from the wider work of the team, owners, contractors and partners.

WHAT I PERSONALLY LED

Responsibilities, decisions and implementation

01

Guest service

02

Restaurant standards

03

Daily shift discipline

04

Frontline teamwork

OUTCOMES

Reported results

01

Received company recognition as Waiter of the Year

Historical commercial figures on this page are based on Denis Mironov’s résumé, project materials and personal account. They are presented as reported operating results, not independently audited financial statements.
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