Executes a defined specialist role using approved business context, tools and rules, with escalation when confidence or authority is insufficient.
AI Property Management OS
Coordinate inquiries, reservations, guest requests, maintenance, housekeeping, owners and property-level reporting.
Blueprint is a digital product released through protected delivery after confirmed payment. Adaptation and full implementation are separate tiers below.
How the system works as one operating layer
Not a collection of disconnected bots: one orchestrator, specialist roles, shared context, integrations and explicit human-control points.
A normal day with this system
Managers of villas, serviced apartments and rental portfolios who deal with guests, on-site teams and owners at the same time.
the Inquiry Agent answers a date request, and the Booking Agent checks the property calendar and rules and prepares the booking; special terms go to a manager.
a guest reports the air conditioning is down: Issue Triage sets the urgency, the Maintenance Router assigns a technician and tells the guest when to expect them.
the Housekeeping Router schedules cleans for tomorrow's check-outs, and the Owner Update Agent drafts the owner's report on property income and costs.
Guest requests, cleaning and repairs are coordinated in chats, issues fall through, and owner reports are built by hand from several spreadsheets.
Guests get answers by the same rules, cleaning and repair requests go straight to the right people, and owners receive clear, regular reports.
What you provide
- Access to the PMS or property calendars, guest messengers and accounting.
- Property list, house rules, contractor contacts and areas of responsibility.
- A responsible manager who approves flows and owner reports.
The first 30 days
- Week 1: map of properties, the guest journey and current team coordination.
- Week 2: guest messaging, issue intake and routing of cleaning and repairs.
- Weeks 3–4: accounting connected, owner report template and property dashboard.
What stays with people
Pricing and special terms, compensation and complaints, emergencies, choice of contractors and owner relationships stay with the manager.
What each AI agent is responsible for
Roles are bounded by rules, data sources and authority. Material decisions, exceptions and higher-risk actions stay inside human approval.
Bookings
Handles availability-related inquiries, gathers required details, applies booking rules and escalates exceptions.
Executes a defined specialist role using approved business context, tools and rules, with escalation when confidence or authority is insufficient.
Guest Service
Answers contextual guest or client questions and suggests approved services, upgrades and next actions.
Classifies incoming requests, applies routing rules and escalates cases that exceed automation boundaries.
Monitors feedback and review themes, drafts compliant replies and escalates reputational risks.
Property Ops
Routes property tasks using urgency, location and responsibility rules and tracks closure and guest communication status.
Routes property tasks using urgency, location and responsibility rules and tracks closure and guest communication status.
Tracks stock or purchasing signals, highlights exceptions and prepares replenishment or procurement actions for approval.
Owner Reporting
Combines commercial and operating data to surface revenue, margin, pricing and profitability opportunities.
Converts operating data into management metrics, exceptions and decision-ready summaries with source traceability.
Turns verified project or operating data into concise stakeholder updates and flags items that still need confirmation.
A build-ready package for your team or developer
Each Blueprint describes roles, connections, workflows, integrations, governance and implementation sequence.
Property ops architecture
Guest messaging flows
Issue-routing matrix
Housekeeping workflows
Maintenance workflows
Owner report template
Property dashboard spec
Implementation roadmap
See the structure before you buy
The sample below shows the format. The purchased edition expands roles, core workflows, starter prompts, integration logic, governance, KPI/evaluation framework and the roadmap for this system.
Orchestrator → specialist lanes → shared data → human approval.
- Inquiry Agent
- Booking Agent
- Guest Messaging
- Concierge
12 roles in the base architecture.
Each core workflow defines trigger, context, action, approval and fallback.
Designed to connect with the existing stack where practical.
- Human approval for material actions
- Role-based access
- Logging and escalation
Map properties → Map guest journey → Design routing
From blueprint to operating system
Implement it yourself, hand it to your team, or commission adaptation and a full build.
Map properties
Map guest journey
Design routing
Connect tools
Launch reporting
One architecture, three ways to use it
Blueprint downloads right after payment. Implementation Pack starts with a brief after payment. Done For You: we agree the scope first, then you pay.
Architecture, roles, workflows, prompts, integrations, governance and roadmap.
- ✓ Property ops architecture
- ✓ Guest messaging flows
- ✓ Issue-routing matrix
- ✓ Housekeeping workflows
- ✓ Maintenance workflows
Blueprint plus business-specific adaptation, setup logic and launch support.
- ✓ Architecture customization
- ✓ Workflow configuration
- ✓ Integration plan
- ✓ Technical handoff
- ✓ Launch checklist
Design, configuration, integrations, testing, handover and optimization for the actual business. Final price is fixed after scope.
- ✓ Custom implementation
- ✓ Tool integrations
- ✓ Testing
- ✓ Team training
- ✓ Post-launch support
Before you buy
Do I need to replace my current software?
No. The blueprint is designed to sit above or connect to your existing CRM, booking, finance and communication tools where practical.
Is the blueprint the same as full implementation?
No. The blueprint is the architecture, workflows, prompts, integration map and implementation plan. Implementation is a separate service.
Can it be customized?
Yes. Every system can be adapted to the business model, team, software stack, approval rules and data restrictions.
What to know before ordering
How purchase works, what the price includes and what it does not.
How do I order?
Add the Blueprint to your cart and pay by card, in roubles via YooKassa or in crypto. The file is available to download right after payment. Implementation Pack and Done for You start with a short brief — I will contact you within a day.
What is included in the Blueprint price?
The digital architecture for the selected system and the materials listed on its page. Customization, tool setup, APIs, third-party subscriptions and hands-on implementation are not included unless explicitly stated in the proposal.
Are OpenAI, CRM, Make, Zapier or other subscriptions included?
No. Third-party software, API, CRM, messaging, payment and infrastructure charges are paid separately by the client according to the relevant providers’ pricing.
Which language will I receive?
The Blueprint is bilingual: every section in English and Russian in one file. The language of an Implementation Pack or Done for You is agreed during the brief.
Does the system guarantee revenue growth?
No. A Blueprint describes architecture and automation processes. Commercial or operating results depend on the starting situation, data, team, traffic, software and quality of implementation.